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We stand behind all of our products. If you are not 100% satisfied with your purchase, we will be happy to accept an exchange or a return for a full refund within 60 days of purchase.
Vertx Guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
We will consider any items for return that are defective due to materials or craftsmanship.
For details, please refer to our Return Policy and Limited Warranty.
- Items being returned for exchange, credit, or refund must be returned in their original condition & packaging within 60 days.
- Returns not in brand new unused condition will not be accepted.
- Vertx cannot honor returns for credit for items purchased at retail locations, but if necessary can process exchange of product purchased through an authorized dealer. Exchange must be for the same product or a product of equal value.
- If you purchased your product from a retail store location, you must return your product to the store which you originally purchased the item from.
- We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical receipt.
- For exchanges, we only accept even exchanges.
- For your convenience, every order includes a return form. Please follow the directions and complete the form. If you have misplaced your return form, you can download a copy here: Returns Form Link.
- Returns may be mailed to: Vertx 4545 Malsbary Road, Cincinnati, OH 45242.
- Click here to create your "Hassle Free Holiday - Return Label."
Vertx branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the 2 years on bags and packs and 1 year on apparel. This warranty applies to all Vertx branded products except product marked as not covered by warranty on the product’s packaging, hangtag and/or label, and product purchased from an unauthorized dealer or seller.
If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
The products eligible for the limited warranty are covered to the original owner, for the period specified above.
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