Frequently Asked Questions

GENERAL

Do you have stores? How can I try on items in a store?

Vertx is pleased to partner with many world-class tactical stores.

Please use our store and dealer locator to find an official authorized Vertx distributor near you.

How do you pronounce Fechheimer?

(Fetch - hi - mer)

Are Vertx, Flying Cross and Fechheimer one and the same?

Our corporate headquarters is in Cincinnati, Ohio. We own union manufacturing plants in Hodgenville, KY, and Grantsville, MD. We are proud to be a Berkshire Hathaway company.

SIZING

How do sizes run?

Sizes run true to size. For more information, please look at the reviews from fellow customers for more details.

Where do I find the size in my garment?

Size is located on the white tag near the collar in shirts. In pants, it is typically found near the waistband.

SHOPPING

Can I still order an item that says "Sold Out?"

No. Typically those are limited edition items that are sold seasonally and will not be restocked. Please check our "New Item" section to see other items you might like as well.

Some of my items said "backorder" when I added them to my cart. How will I know when they will come in?

We will make every effort to get our hot selling items that are backordered to you as fast as possible. Sometimes it may take up to 8 weeks for a backorder to come in. If it is longer than that, please feel free to call customer service at (800)543-1939. If your order says "backorder" this is an item that will be restocked and not a limited edition item. We will make every effort to get your item to you as soon as possible.

How will I know when my items ship?

We make every effort to ship item that are in stock as fast as possible. Our goal is to ship within one to two business days of your order. We are working on adding email notification of shipments in the near future.

How do I purchase the items in my Wishlist?

Use the "add to cart" button

PRODUCT CARE

What's the best way to care for my garments?

Follow the care instructions inside your label.

How do I know if I can machine-wash items?

Check your label for care instructions.

How do I give feedback on an item?

We want to hear from you! On the product's page scroll down and use the handy Product Review at the bottom of the page. You will have to register first to provide feedback. Thank you for your feedback.