Refund policy
Return Policy:
- You can request a return online when logged into your store account. If you don’t have an account, you can still request a return line with your order number and email address. Visit https://vertx.com/apps/returns. to start your return.
- Items being returned for credit must be returned in their original condition & packaging within 60 days.
- Returns not in brand new unused condition will not be accepted.
- We do not offer exchanges at this time. If you wish to make an exchange for an item purchased on vertx.com, please send back the items you wish to return, then place a new order online.
- If you purchased your product from a retail store location, you must return your product to the store where you originally purchased the item. We cannot offer credit for items purchased at retail locations.
- Proof of purchase is required for all returns.
Limited Warranty:
Vertx branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the 2 years on bags and packs and 1 year on apparel. This warranty applies to all Vertx branded products except product marked as not covered by warranty on the product’s packaging, hangtag and/or label, and product purchased from an unauthorized dealer or seller.
If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
The products eligible for the limited warranty are covered to the original owner, for the period specified above.
QUESTIONS? CONTACT US
PHONE: 844-WEARVTX 1-844-932-7889
M-F: 9 a.m. - 5 p.m. EST
EMAIL: support@vertx.com